At DigiCrafto, we deal in digital products (software, tools, templates, courses, and other downloadable content). Since these are intangible goods, once delivered/accessed, they cannot be returned like physical products. However, we believe in transparency and customer satisfaction.

1. No Physical Returns

  • All our products are delivered digitally via email/download link.
  • Hence, returns are not applicable.

2. Refund Eligibility

We offer refunds only in the following cases:

  • If you purchased the same product twice by mistake.
  • If you did not receive the product link/access after purchase (and our support team failed to provide it within 48 hours).
  • If the product delivered is completely different from what was described on our website.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Change of mind after purchase.
  • Claiming non-usage of the product.
  • Technical issues on your device (incompatibility, insufficient system requirements, etc.), unless the product itself is faulty.
  • Discounted/special offer products (these are final sales).

4. Refund Process

  • If you are eligible for a refund, please contact us at support@digicrafto.com with your Order ID and purchase details.
  • Once approved, the refund will be processed within 5-7 business days to your original payment method.

5. Contact Us

If you have any questions regarding our Refund & Return Policy, please reach out to us:

📧 digicraftoteam@gmail.com

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